Fix My Wi-Fi — Help

1. On the main page, click Fix my internet. A small file named FixMyWifi.cmd saves to your Downloads folder.
2. Open your Downloads folder and double-click that file.
3. Answer the permission boxes (see below).
4. A report opens in your browser and is saved to your Desktop as Internet-Repair-Report.html.

No internet? You can still get the file.

Download it on a phone or another computer and copy it across on a USB stick. The tool itself does not need a working connection to run.

Because two different Windows features are involved, and they are asking different things.

1. "Windows protected your PC" (a blue box) appears because the file is free and unsigned. Click More info, then Run anyway. This is a caution about where the file came from, not a virus warning.
2. "Do you want to allow this app to make changes?" (a blue-and-yellow box) appears only when repairs are actually needed. Repairing Windows networking genuinely requires administrator permission. Click Yes.

If your connection turns out to be fine, the second box never appears at all, because nothing needs changing.

Can I say No to the second box?

Yes. You will still get a full report of what is wrong, it just will not fix anything.

• Clear the DNS cache: makes Windows forget stale website addresses. Completely harmless.
• Get a fresh address from the router: hands back your current network address and asks for a new one. Fixes most "connected but no internet" faults.
• Reset the network software layer (Winsock): repairs damage left behind by removed VPNs, proxies and antivirus tools.
• Reset the TCP/IP stack: returns Windows networking to its factory settings.
• Restart the network adapter: switches your network hardware off and on again. Only the physical adapter you are actually using — VPN and virtual adapters are deliberately left alone.
• Re-register with the DNS server: harmless, and helps on office networks.
• Switch DNS to 1.1.1.1 (optional, off by default): replaces your current DNS servers with a public service. Useful when names will not resolve, but it changes a setting rather than restoring it, so you must opt in.

Be careful. On a company machine, a network reset can wipe settings your IT department configured, such as a fixed IP address, specific DNS servers, or a proxy.

The tool checks for all three and warns you in the report before and after running. If you see those warnings, or the tool says your PC is joined to a company domain, speak to your IT department first.

• Check your Desktop for Internet-Repair-Report.html — the report may have opened behind other windows.
• If a black window flashed and closed, the tool ran and finished. Look for the report on your Desktop.
• If your workplace computer is locked down by an IT department, it may block the file entirely. That is a policy on your PC, not a problem with the tool.

The report lists specific next steps based on what it found. The two that fix most remaining cases:

1. Restart your computer, if the report asked you to.
2. Restart your router: unplug it, wait 30 seconds, plug it back in, and wait 2 minutes.

A quick way to tell where the fault lies: if other devices in your home also have no internet, the problem is your router or your provider, not this PC.